Basesuit is unable to accept returns, refund or exchange items that have been custom made, unless they have been found faulty after detailed examination by our Product Assessments team. Please choose your customisation details carefully, and retain a copy of your confirmation notice for future reference. If it is found that we have incorrectly customised your item/s contrary to your instructions and the confirmation notice, we will gladly replace them.
If you are unsure if this applies to the product you are interested in, please contact our customer service department at [email protected] and we will be able to inform you if it is applicable.
Incorrect or faulty goods:
Our quality control teams do inspect all deliveries to ensure the products you receive meet our exact quality standards. However, if you do receive a faulty, damaged or the incorrect product, please contact us to arrange a remedy in replacing the product. The return must be received by Basesuit within (14) fourteen days from delivery.
Please contact our online customer service via email [email protected]. Indicate a reason for your return and your preferred remedy of a return, exchange or refund where applicable.