All orders must be confirmed in writing. Purchase orders must have an order number clearly shown. Verbal orders or instructions will not be accepted.
We have minimum quantities of 10 units per product.
Ownership title of any of our promotional products remains with us until payment has been made in full into our account or cheques cleared.
We accept MasterCard, Visa, Cheque, PayPay or Direct Deposit.
No Merchant Fee for Visa and MasterCard up to $3,000.
Visa and MasterCard over $3,000: 2% merchant fee.
2% above or below quantities order is acceptable as full shipment and billed accordingly.
We make best efforts to ship your promotional goods to your desired destination in the most economical way possible given your specified date and production limitations. We guarantee that your items will leave the factory on or before the ship date specified on the Order Confirmation.
- We cannot be held responsible for goods lost or delayed by common carrier, international or Australian Customsdepartments or by ‘acts of God’.
- Insurance is available at a rate of 2% of value of order. If insurance is waived, shipment is at the receiver’s
risk, otherwise we can book on your own courier account.
All orders will be shipped using our account and billed with your order at published rates for that carrier. If you prefer to use your own account, we can accommodate you. Please provide us with the carrier name and your account number.
Cancellation of Order
If you cancel an order after authorising production, cancellation fees may apply. Fees can vary from order to order depending on status of the job, but typically the costs involved are artwork fees, set-up costs, restocking fee or full payment of job if items have already been decorated. You will not be responsible for cancellation fees if we don’t have the item in.
If artwork is not supplied in correct format, artwork charges are billed at $60 +GST per hour. Some minor artwork may be done at no cost. Please check with us and we can supply a quote.
Claims or Returns
See our Returns Policy
The colours of the merchandise pictured on this website are only indicative. If exact colour matching is required please contact us to discuss the process.
Any company or person/s defaulting on a payment will be actively pursued by us. All fees involved in recovering the debt will be billed to that company or person/s. Any account over 60 days past due will be given to our debt collectors. A 1.5% interest charge will be added to the invoice from the invoice issue date for as long as the debt remains unpaid and all recovery costs will be added to the outstanding amount.